Luxa Forms — Frequently Asked Questions

Is Luxa Forms really free? Yes. The core plugin — the form builder, all 16 field types, unlimited forms, unlimited entries, email notifications, and spam protection — is completely free, forever, with no entry caps or artificial limits. Pro and the add-ons are optional upgrades for teams that need conditional logic, multi-step forms, or a native block-editor integration.

Do I need to know how to code to use Luxa Forms? No. The form builder is entirely visual — click to add a field, click to edit its settings, drag to reorder. Developers can extend it further with hooks and filters if they want to, but nothing about normal day-to-day use requires touching code.

Where are my form entries stored? In your own WordPress database, on your own server. Luxa Forms never sends your entries to a third-party service. This also means there’s no entry limit tied to a plan — you’re only limited by your own server’s storage.

Will Luxa Forms slow down my site? Luxa Forms only loads its frontend CSS/JS on pages that actually contain a form — not sitewide. The codebase is built without heavy dependencies (no jQuery UI, no large third-party libraries loaded unnecessarily), so the footprint on a typical page with one form is minimal.

Is Luxa Forms compatible with my theme / page builder? Luxa Forms renders clean, semantic HTML with its own scoped CSS classes, so it works inside any properly-coded theme and inside shortcode-compatible blocks/widgets from any page builder. The Gutenberg Block add-on additionally provides native block-editor support if you use the block editor directly.

Can I export my entries? Yes, from Luxa Forms → Entries.

What happens to my forms if I deactivate Luxa Forms? Nothing is deleted on deactivation — your forms and entries stay in the database exactly as they were. Data is only removed if you explicitly delete the plugin (not just deactivate it) and your site owner has enabled full data removal on uninstall.

What exactly does Pro add on top of the free version? A refined admin UI, the Drag & Drop Field Palette (drag a field straight from the palette into the canvas, not just click-to-append), a one-screen Add-ons Manager for installing/updating official add-ons, and automatic update delivery tied to your license. Pro is also the required foundation for every official add-on.

Do I need Pro to use the free plugin’s features? No — every free feature works exactly as documented with no license at all. Pro is purely additive.

If my Pro license expires, do my existing forms stop working? No. Your forms, fields, and entries are completely unaffected — they’re stored by the free Luxa Forms plugin, not Pro. What stops working is access to Pro-only features (the enhanced admin skin, drag-and-drop-from-palette, add-on updates) until you renew.

How many sites can I use one Pro license on? This depends on the license tier you purchase (Single Site, 5 Sites, etc.) — your exact limit and current usage are shown on the License screen and on your account page.

Can I move my license from one site to another? Yes — deactivate it on the old site (via Luxa Forms → License → Deactivate) and activate it on the new one with the same key. This doesn’t consume an extra activation slot.

Do I need to buy Luxa Forms Pro separately, or is it included with an add-on? You need Pro first. Every add-on requires Luxa Forms Pro to be installed, active, and licensed — an add-on license alone won’t activate anything.

Can I try an add-on before buying? Check the individual add-on’s store listing for current trial availability. If no trial is listed, our 30-day refund policy applies to all purchases.

If I stop renewing an add-on’s license, what happens to forms already using it? Fields specific to that add-on (e.g., a Page Break from Multi-step Form, or a conditional-logic rule) stay saved in your form data, but the add-on’s behavior stops — for example, a form with page breaks would go back to rendering as one long single-page form, since the plugin providing the multi-step behavior isn’t licensed anymore. Nothing is deleted; renewing brings the behavior right back.

Can I use multiple add-ons on the same form? Yes — for example, a form can use Conditional Logic and Multi-step Form together (a field can be conditionally hidden within a specific step). Each add-on is built independently and designed to work alongside the others.

Can I hide more than one field with a single rule? Yes — target a Heading field with your rule, and every field between that heading and the next one is shown/hidden together as a group, without needing a separate rule on each one.

What happens to a hidden field’s data if the visitor never sees it? It’s never submitted or processed — a hidden field contributes nothing to the entry, and if it was marked “Required,” that requirement is automatically waived while it’s hidden. This is enforced on the server, not just visually in the browser, so it can’t be bypassed.

Can I base a rule on a field that’s on a later step (Multi-step Form)? Rules can reference any field in the form regardless of which step it’s on, but keep in mind a visitor can only trigger a rule based on a field’s value once they’ve actually reached and filled in that step.

What comparison types are supported? Equals, Not Equals, Contains, Greater Than, Less Than, Is Empty, and Is Not Empty — combinable with AND/OR when a field has multiple rules.

Is there a limit to how many steps a form can have? No hard limit — add as many Page Break fields as your form needs.

Do entries submitted through a multi-step form look any different in the Entries screen? No — a multi-step form still produces one single entry per submission, identical in structure to a single-page form. The stepping is purely a frontend experience.

What happens if a visitor closes their browser partway through a multi-step form? Nothing is saved until the final submission — Luxa Forms doesn’t currently support partial/draft entry saving across sessions.

Can I customize the progress bar’s appearance? The progress bar’s structure (steps, titles) is controlled from the Builder via each Page Break’s Step Title setting. Visual styling follows your active theme’s CSS; developers can further customize it via the add-on’s CSS classes.

Does the block work with the Classic Editor? No — the Gutenberg Block add-on is specifically for the WordPress block editor. If you use the Classic Editor, use the shortcode instead, which works everywhere, with or without this add-on.

Does the block look different from the shortcode version on the live site? No — the block renders using the exact same underlying form-rendering code as the shortcode, so the published output is identical either way. The only difference is the editing experience.

Can I use the block inside a reusable block or template part? Yes, the same as any other native WordPress block.

How do I find my license key? It’s in your purchase confirmation email and always available at luxapress.com/account/licenses.

Do licenses auto-renew? Yes, by default, using the payment method on file — you’ll receive an email reminder before each renewal. You can turn off auto-renewal anytime from your account page.

What’s your refund policy? 30 days, no questions asked, on any first-time purchase. See the full refund policy for details.

I have more questions — how do I reach support? Email support@luxapress.com, or use the support widget on your account page for faster, license-linked assistance.