FAQ — Luxa Users — User Switching

Do I need Luxa Users Pro to use this add-on?
Yes. Luxa Users — User Switching requires both Luxa Users (Free) and an active Luxa Users Pro license. The add-on also has its own separate license — Pro alone is not enough to unlock it.

Can I switch into another administrator’s account?
Yes, you can switch into any user account on the site, including other administrators.

Can I switch into a user while already switched into another?
No. Nested switching is intentionally blocked. You must switch back to your original admin account before switching to a different user.

Does the user I switch into know I am using their account?
No notification is sent to the target user. Only the golden banner and admin bar indicator are visible — and only to the browser session that performed the switch.

Is the switch activity private?
Switch events are recorded in the Switch Log, which is only accessible to administrators. No activity is exposed to the switched-into user or to the frontend.

Why am I redirected to the homepage after switching?
The target user may not have access to wp-admin, so the redirect always goes to the site homepage. This ensures the switch works correctly regardless of the user’s role or admin access level.

The golden banner is not appearing on the frontend. What should I do?
Check the following:

1. Your active theme does not suppress wp_footer() — the banner is injected via this hook. Most themes call it correctly, but highly customised themes or page builders occasionally skip it.
2. A caching plugin is not serving a cached version of the page from before the switch. Try clearing your cache after switching.
3. The banner CSS file (banner.css) is being loaded — check the browser Network tab for lxuus-banner.

I switched into a user and now I cannot find the switch-back button.
If the admin bar is hidden for that user role, the admin bar button will not be visible. Use the golden banner at the bottom of any frontend page instead. If you have also disabled wp_footer() in your theme, you may need to temporarily enable it, switch back, then restore your customisation.

My session expired while switched into a user. How do I get back?
Log in again with your admin credentials normally. The switch session is stored in a PHP session — if the session expired, the switch state is cleared automatically and you are treated as a regular logged-out visitor.

I activated my license but the add-on still shows “No active license”.
Check two things:

1. Is Luxa Users Pro licensed? Go to Luxa Users → Settings → License and confirm the Pro license is showing as active. This add-on requires both.
2. Did you save correctly? After entering the key, make sure you clicked Activate License and waited for the page to confirm success before navigating away.

I see “Your license key is valid, but it requires an active Luxa Users Pro license.”
This means your User Switching license key is correct, but Luxa Users Pro is not currently licensed on this site. Activate your Pro license first, then reload the page — the add-on will start working automatically.

My license says it is active but features are not working.
Try deactivating and reactivating the license from Settings → License → User Switching. If the issue persists, check that no security plugin or firewall is blocking outbound requests to luxapress.com.

Will I lose access if my license expires?
Yes — after expiry, the add-on features are disabled until the license is renewed. Your switch log data is preserved and will be accessible again once you renew.

Is this add-on compatible with caching plugins?
Yes, but you should exclude the switch-related query strings (lxuus_switch_to, lxuus_switch_back) from your cache. Most major caching plugins (WP Rocket, LiteSpeed Cache, W3 Total Cache) allow query string exclusions in their settings.

Does it work with WooCommerce?
Yes. Switching into a WooCommerce customer account works as expected. You will see their cart, orders, and account pages as they do. Note that any orders placed while switched will be attributed to the switched-into user.

Does it work with multisite?
The add-on works on individual sites within a multisite network. Network-wide switching (from one site to another) is not supported — switching is scoped to the current site only.

Does switching trigger other plugins that hook into login events?
Yes. The add-on fires the standard WordPress wp_login action on every switch, so activity log plugins, session management plugins, and similar tools will register the event correctly.

What data does the Switch Log store?
Each log entry records: the date and time, the username of the account that initiated the switch, the username of the account switched into, the action type (Switch To or Switch Back), and the IP address of the request.

Can I delete the switch log?
Yes. Go to Luxa Users → User Switching → Switch Log and click Clear Log to delete all entries permanently.

What happens to my data if I uninstall the plugin?
All data created by this add-on is removed on uninstall, including the license key, license status, and the entire switch log. No other Luxa Users data is affected.