Luxa Users — FAQ

What’s the difference between Luxa Users, Luxa Users Pro, and the add-ons?
Luxa Users (free) is the core plugin — login, registration, and profile forms via shortcodes. Luxa Users Pro is a paid companion that unlocks a nicer admin UI, optional bundled Modules, and the ability to install official add-ons from inside wp-admin. Add-ons (Social Login, Custom Fields Builder) are separate paid plugins that each require Pro underneath them.

Do I need Pro to use the free plugin’s shortcodes?
No. [lxu_login], [lxu_register], [lxu_forgot_password], and [lxu_profile] all work fully in the free plugin. Pro adds a better admin experience and unlocks add-ons — it doesn’t change what your visitors see on the front end.

Does Luxa Users replace my theme’s registration page or wp-login.php?
Only if you turn that on. By default, Luxa Users’ pages exist alongside /wp-login.php — you choose whether to also redirect wp-login.php traffic to your own pages (Settings → General → “Redirect wp-login.php to the Login Page above”).

Will this work with my theme?
Yes — Luxa Users renders its own self-contained forms wherever you place the shortcode; it doesn’t require a specific theme. If you want to match your theme’s exact look, disable Luxa Users’ own CSS in Settings → Appearance and style the form yourself with your theme’s CSS.

Can I add extra fields to the registration form?
Yes, with the Custom Fields Builder add-on — see its section in the User Guide.

How do I create the Login/Register/Profile pages?
Settings → General has a Create Page button next to each — it creates the page with the shortcode already inserted and selects it automatically. See the User Guide, section 1.2.

Can I require users to verify their email before logging in?
Yes — Settings → General → “Email verification”. When enabled, new users get a verification email and can’t log in until they click the link in it.

Can users log in with their email address instead of a username?
Yes — Settings → General → “Login with email”.

Is there brute-force / login-attempt protection?
Yes — Settings → Security lets you set a maximum number of failed login attempts before a temporary lockout.

Can I customize the emails Luxa Users sends?
Yes — Settings → Notifications lists every email the plugin sends (welcome, verification, password reset, etc.) with editable subject and body.

Where can I see what the plugin has been doing (for troubleshooting)?
Settings → Debug shows an internal activity log. If you contact support about an issue, this is often the first thing we’ll ask about.

What exactly does Pro unlock?
A polished sidebar-based admin interface (instead of the plain default), the Modules screen (e.g. Mobile Number Login), and the Addons screen for installing official add-ons directly from wp-admin.

I activated Pro but the admin still looks plain — why?
Double-check your license actually activated successfully at Settings → License — an installed-but-unlicensed copy of Pro intentionally keeps the plain layout rather than showing a half-unlocked in-between state.

What’s the difference between a “Module” and an “Add-on”?
A Module (Luxa Users → Modules) is a feature already built into Pro that you simply switch on/off — no separate purchase or license. An Add-on (Luxa Users → Addons) is a separate plugin, separately licensed, that you install on top of Pro.

How many sites can I activate one license on?
Depends on your specific purchase — check your order details at luxapress.com. You can free up a slot any time via Settings → License → “Deactivate on this domain”.

What happens if my Pro license expires?
Pro keeps working, but reverts to the plain admin layout, and every installed add-on’s features turn off until Pro is licensed again (add-ons always require an actively licensed Pro underneath them, even if their own key is still valid).

Do I need to buy Pro separately, or does it come with an add-on?
Pro is always a separate purchase. Every add-on requires it.

Can I install an add-on without going through the Addons screen?
Yes — upload the ZIP manually under Plugins → Add New → Upload Plugin, then activate its license under Settings → License. See the Installation Guide, Step 3, Option B.

I clicked Unlock and got “Unknown add-on.” — what do I do?
This is a sync issue on our end between the catalog and the license server, not something wrong with your key. Contact support and we’ll resolve it.

If I delete an add-on, do I lose my license?
No. Deleting only removes the plugin’s files from your server. Reinstalling and activating it later picks the same license back up automatically — no need to re-enter the key.

Can I move an add-on’s license to another site?
Yes — the same way as Pro: Settings → License → the add-on’s own sub-tab → “Deactivate on this domain”.

Social Login

Which providers are supported?
Google, Facebook, and GitHub.

Do I need to configure all three?
No — turn on only the ones you want. Each needs its own Client ID/Secret from that provider’s developer console.

What happens if someone’s provider email matches an existing account?
The accounts are linked automatically rather than creating a duplicate — they can then log in either with their password or with that provider going forward.

Where do the “Sign in with…” buttons appear?
Automatically on any page using