Refund Policy

Last updated: July 15, 2026

At LuxaPress, we want you to be satisfied with your purchase. If our product does not meet your expectations, we offer a 14-day money-back guarantee under the conditions outlined below.

1. Eligibility

You may request a refund within 14 days of your original purchase.

To request a refund, please contact us at:

support@luxapress.com

Please include:

  • your order number;
  • the email address used for the purchase;
  • the reason for your refund request.

2. When Refunds Are Approved

Refunds are generally approved if:

  • the product does not function substantially as described;
  • we are unable to resolve a technical issue within a reasonable time;
  • you accidentally purchased the same product more than once;
  • you purchased the wrong product and have not substantially used it.

Our goal is to resolve technical issues whenever possible before processing a refund.

3. When Refunds May Be Declined

Refunds may be declined if:

  • the request is made after the refund period has expired;
  • the product works as described and the purchase was simply no longer needed;
  • you did not review the product description or compatibility requirements before purchasing;
  • the issue is caused by third-party themes, plugins, hosting environments, or custom modifications outside our control;
  • you refuse to cooperate with reasonable troubleshooting steps;
  • the request is abusive or fraudulent.

4. Digital Products

Because our products are digital downloads, they cannot be “returned” in the traditional sense.

For this reason, refund requests are reviewed individually according to this policy.

5. License Deactivation

If a refund is approved:

  • your software license will be cancelled;
  • access to updates will end;
  • premium downloads may no longer be available;
  • future support for the refunded product will cease.

You agree to discontinue using the refunded product after receiving a refund.

6. Payment Processing

Payments are processed by our Merchant of Record.

Approved refunds are issued through the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

7. Chargebacks

If you experience any issue with your purchase, please contact us before initiating a payment dispute or chargeback.

We are committed to resolving issues quickly and fairly.

Fraudulent or abusive chargebacks may result in suspension of future purchases or licenses.

8. Subscription Renewals

Subscription renewals are billed automatically unless cancelled before the renewal date.

If you no longer wish to renew your subscription, you should cancel it before the next billing cycle.

Refunds for renewal payments are considered on a case-by-case basis and may not be guaranteed if the renewal occurred after prior notification and continued service availability.

9. Contact

If you have any questions regarding this Refund Policy, please contact:

LuxaPress

Website: https://luxapress.com

Email: support@luxapress.com